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FAQ

When will my order ship?

Most orders placed Monday through Thursday will be out next business day, usually in 24 hours or less. Most orders placed on Friday will be out the following Monday. Check out our full shipping policy on our Policies page for more information.

I received my order and there was something wrong, what do I do now?

If we made a mistake on your order, no problem. Contact us within 12 hours after the order is placed and we will correct the order. Contact us by email at veteran11@veteranliquids.com, or through our Contact Us page.

How can I track my order?

When your order has shipped, you will receive a tracking number through your email address to track your order.

Does Veteran Liquids ship internationally?

We can ship to virtually any address in the world. International orders have the option of FedEx or USPS. Please note that there are restrictions. Please see our Policies page for more information on international orders. VETERANS & ACTIVE DUTY: We ship to APO/AE addresses. Support the troops!

Does Veteran Liquids have a return policy?

You may return most new, unopened items within 24 hours of delivery, for store credit or exact replacement of product, exclusively in the event that you received a defective or incorrect product. We will pay the return shipping costs if the return is a result of our error. Returns are handled on a case-by-case basis and authorized at our discretion. Please contact us if you need further assistance.

What carrier do you use for shipping domestic and international?

Veteran Liquids ships all product via USPS and FedEx.

What is the difference between Isolate, Broad Spectrum and Full Spectrum?

  1. Isolate (CBD) = Exactly as it sounds: Isolated CBD - Only contains CBD.
  2. Broad Spectrum CBD = Contains all cannabinoids and plant compounds aside from THC.
  3. Full Spectrum CBD = Contains ALL cannabinoids and plant compounds, including THC.

Our CBD products contains full spectrum CBD. =)

How much CBD oil should I take sublingually (under tongue)?

It varies by person. Most of our customers start with half a dropper and increase to a full dropper if needed. Use every couple of hours for acute injury and/or as needed daily.

How to use Pur Hemp Cream?

Take a dime-sized amount from the container. Rub into your hands slightly and then rub the desired area. Rub as much as you like as often as you like.

How much NTRL CBD tincture is there per serving?

There are approx. 16mg of CBD per ML of liquid.

How do I take NTRL CBD tincture?

Shake the bottle well, before using. Squeeze the dropper for desired amount. Place the dropper under your tongue. Squeeze the dropper a few times under your tongue to make sure you have emptied the entire dropper under the tongue. Then hold it there for 30-60 seconds. The longer the better, to allow for maximum absorption to your bloodstream.

Does your Cannabidiol (CBD) contain any THC?

**This product contains less than 0.3% Delta-9 THC** See testing results.

How do I store Tincture? What is the shelf life?

It is best to keep tincture CBD stored at room temperature, out of direct sunlight and extreme temperatures. Exposure to heat or cold. We do not recommend refrigerating or leaving it in your car for a long period of time. When stored properly, NTRL has a shelf life of 1 year.

How do I store Pur Hemp Cream?

Lotion will liquify at temperatures greater than 85 degrees. We use a high melting point coconut oil to help with hotter melting point. Avoid storing in a hot car. If your lotion is liquified, place in the fridge for 30 min before use. Do not store it in the fridge, because it will make the lotion too hard.

Will Pur Hemp Cream or NTRL CBD affect my ability to function?

This product contains less than .3% Delta-9 THC, which is the chemical that impairs functionality.

I am currently on prescribed medications. Can I still use Pur Hemp Cream or NTRL CBD?

Please consult your physician before mixing with medication.

Is the milligram of CBD per serving or for the entire bottle?

The milligram listed on the bottle is the amount of CBD for the entire bottle, not per serving.